Refund policy

At WisePawsCo, we want you and your pet to be satisfied with your purchase.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at wisepawsco@yahoo.com. Please include your order number and photos of the issue so we can review your claim.

If your claim is approved, we will provide either a replacement item or a full refund at no additional cost.

Because many of our products are shipped directly from our suppliers, we do not accept returns for items that are no longer wanted, ordered by mistake, or no longer needed.

Please do not send any items back without contacting us first.

Refunds, when approved, will be issued to the original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

If you have any questions about your order, please contact us at wisepawsco@yahoo.com.